Chief Operating Officer - SSL
Company: Leap Brands
Location: Louisville
Posted on: October 17, 2024
Job Description:
Position Overview:The COO will be responsible for leading
day-to-day operations and ensuring the seamless functioning of all
co-working spaces. This role will focus on optimizing operational
efficiency, enhancing the customer experience, and executing the
company's strategic initiatives. The COO will collaborate closely
with the CEO, leadership team, and community managers to create and
implement processes that support the company's growth
trajectory.Key Responsibilities:
- Operational Leadership:Oversee the daily operations of all
co-working locations to ensure smooth, efficient, and
cost-effective operations. Implement operational best practices and
streamline processes for optimal performance.
- Strategic Execution:Translate the company's strategic vision
into actionable operational plans. Drive initiatives that align
with the company's growth objectives, including expansion into new
markets and the development of new service offerings.
- Team Leadership:Manage and mentor the operations team,
including community managers and regional leaders. Foster a culture
of accountability, teamwork, and continuous improvement.
- Customer Experience:Ensure an exceptional customer experience
by maintaining high standards of service, cleanliness, and
functionality across all spaces. Collaborate with the team to
gather feedback and continuously improve member satisfaction.
- Financial Oversight:Work closely with the CFO to manage
budgets, control costs, and ensure financial targets are met.
Monitor key performance indicators (KPIs) and use data to make
informed operational decisions.
- Expansion and Growth:Support the company's expansion efforts by
identifying potential locations, overseeing build-outs, and
managing operational setup for new spaces. Ensure new locations are
launched on time and within budget.
- Vendor and Partner Management:Manage relationships with key
vendors and partners, including property managers, maintenance
teams, and technology providers. Negotiate contracts to ensure the
best service and value for the company.
- Compliance and Safety:Ensure compliance with local regulations,
health and safety standards, and company policies. Maintain a focus
on safety and security across all locations.
- Innovation and Technology:Leverage technology to enhance
operational efficiency and improve the member experience. Identify
opportunities for innovation in space management, resource
allocation, and member engagement.
- Collaboration with Leadership:Serve as a key partner to the CEO
and the leadership team. Provide regular updates on operational
performance and participate in high-level strategic planning
sessions.Qualifications:
- Education:Bachelor's degree in Business Administration,
Operations Management, or a related field; MBA preferred.
- Experience:Minimum of 10+ years of experience in operations
leadership, preferably within the hospitality, real estate, or
co-working space industries.
- Proven Track Record:Demonstrated success in scaling operations,
managing multi-location teams, and driving business growth.
- Leadership Skills:Strong leadership and people management
skills with the ability to inspire, mentor, and lead teams across
various locations.
- Financial Acumen:Solid understanding of financial management,
including budgeting, forecasting, and P&L oversight.
- Customer-Centric Approach:Passion for creating positive
customer experiences and a keen eye for detail in service
delivery.
- Technology Proficiency:Experience with property management
software, CRM systems, and data-driven decision-making.
- Strategic Thinker:Ability to think strategically while also
managing day-to-day operations. Strong problem-solving and
decision-making skills.
- Communication:Excellent communication and interpersonal skills.
Ability to build relationships with internal teams, external
partners, and stakeholders.
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Keywords: Leap Brands, Fairfield , Chief Operating Officer - SSL, Executive , Louisville, Ohio
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