Branch Capture Adjustment Specialist

Location: Cincinnati
Posted on: November 20, 2024

Job Description:

GENERAL FUNCTION: Plan, assign, and monitor work flow of the Branch Capture group.

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Prioritize and assign work to department staff.

* Ensure that production standards are met and maintained.

* Maintain optimum efficiency and cost effectiveness in high volume environment.

* Ensure timely completion of paperwork and reports.

* Suggest new techniques to improve productivity to management team.

* Communicate issues, as needed, to management team.

* Provides effective and efficient training and direction to departmental staff.

* Serve as departmental resource for ongoing questions and problem solving on difficult issues.

* Solve complex operational and customer service issues that escalate beyond staff experience and knowledge.

* Perform quality checks of departmental work.

* Perform all work in accordance with established safety procedures.

* Responsible for new employee training and certification.

* Reports any infractions or violations of department/company policy to Management.

* Perform any other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

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